1. Who we are
Website: www.process361.com
Company Name: Process361 (PVT) Ltd
Registered in Sri Lanka
At Process361 (PVT) Ltd, we are committed to protecting your personal and organizational data. We believe that privacy is a fundamental right, and we are fully dedicated to complying with the relevant data protection laws in Sri Lanka and globally, including the Sri Lankan Personal Data Protection Act and the General Data Protection Regulation (GDPR) where applicable.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services or visit our website.
Process361 (PVT) Ltd is a Sri Lankan software development and digital transformation company specializing in:
• Business process digitalization
• Workflow automation
• Custom enterprise software
• Integration of ERP and other enterprise systems
We develop and implement these solutions in collaboration with our strategic business and implementation partner, Workhub24—a no-code/low-code workflow automation platform.
Process361 (PVT) Ltd is fully owned by HSB Holdings (PVT) Ltd, a diversified technology holding company that supports innovation and enterprise digital transformation across Sri Lanka and beyond
2.What Information We Collect
We may collect the following types of information from clients, partners, and visitors:
a. Personal Information
- Full name, email address, phone number, company name, job title
- Information submitted through contact forms, demo requests, or emails
b. Business & Technical Information
- Business process documentation, project requirements
- Preferences regarding digital transformation, automation, and integrations
c. Usage and Device Data
- IP address, browser type, device type, operating system
- Website pages visited, duration of sessions, referral URLs
d. Platform Activity
Login activity, workflow creation, approval tracking, and form submissions
Interactions with Workhub24 (for clients using our services)
3. How We Use Your Information
We use your information to:
Provide and manage software development and automation services
Set up, support, and optimize workflow applications via Workhub24
Communicate with you regarding service inquiries, updates, or proposals
Improve our platform, website, and service delivery based on usage insights
Send periodic communications
4. Legal Basis for Processing
We process your information based on:
- Consent – for email marketing or voluntary submissions
- Contractual necessity – to deliver services you’ve requested
- Legitimate interest – to enhance service quality and website performance
- Legal obligations – to comply with laws and regulations
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal or business data.
However, we may share information under the following circumstances:
- With Workhub24, our implementation partner, strictly for delivering workflow services
- With trusted third-party service providers (e.g., cloud hosting, analytics) under strict confidentiality agreements
- When required by law enforcement, regulatory authorities, or legal processes
All shared information is protected through appropriate legal, technical, and organizational safeguards.
6. Data Storage and Security
- We implement robust data protection measures including:
- SSL encryption for data transmission
- Access control and authentication mechanisms
- Regular security reviews and platform updates
- Data backups and disaster recovery plans
- Data may be stored on secure cloud infrastructure located in compliance with local and international data storage regulations.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw your consent at any time
- Object to or restrict data processing under certain conditions
- Request a copy of the data we hold about you
- File a complaint with Sri Lanka’s Data Protection Authority or your local regulator
To exercise your rights, please contact us at: [email protected]
8. Cookies and Tracking
- Improve website functionality and navigation
- Analyze user behavior via third-party tools like Google Analytics
- Customize user experience
- You can control cookie preferences via your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites such as social platforms, partners, or blog references. We are not responsible for the privacy practices or content of these sites. We encourage users to read their privacy policies before engaging.
10. Data Retention
We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Retention periods may vary depending on the nature of the service or legal requirements.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us for immediate removal.
12. Changes to This Privacy Policy
We may revise this policy periodically. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this page regularly to stay informed about how we protect your data.
13. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact:
Process361 (PVT) Ltd
No. 196/D, Gnanamoli Mw, Makola North, Sri LankaLalsons Building, #410/2B, 2nd Floor,
Galle Road, Colombo 00300, Sri Lanka
📧 Email: [email protected]
🌐 Website: www.process361.com